215 Lawson Rd, Badgerys Creek NSW 2555
FREQUENTLY ASKED QUESTIONS
Transport times can vary depending on distances, specific transport legs, any special requirements you may have, and sometimes events that are outside of our control.
Our standard transit days are available when you request a car transport quote.
Auto Freight provides transit insurance, which covers your vehicle for specific incidents during its journey with us. This insurance primarily offers protection against theft and accidental damage that may occur while the vehicle is in our custody, from the moment of collection to delivery.
However, it’s important to note that there are certain exclusions, such as damage from stone chips, hail, or other circumstances beyond our control. We recommend discussing with our team for a comprehensive understanding of what our transit insurance covers to ensure peace of mind during your vehicle’s transportation.
At Auto Freight, our specialization is in the transport of operational vehicles. Generally, we do not handle the transportation of non-running or damaged vehicles. However, we understand that each situation is unique. For guidance tailored to your specific vehicle, we encourage you to reach out to our Customer Relations Officers at 1300 66 99 36. Our team is more than happy to discuss your particular requirements and provide the best possible advice.
Transporting a vehicle to Western Australia involves adherence to stringent quarantine regulations. These measures are in place to prevent the spread of exotic pests, diseases, and weeds from other regions of Australia. Before Auto Freight picks up or you drop off your vehicle at our depot, it is crucial to ensure that your vehicle is meticulously cleaned. This includes removing all mud, plant material, and insects, not just from visible areas like the windscreen and grill but also from less noticeable spots such as the wiper well and under the wheel arches. Failing to comply with these standards could result in fines during Western Australia’s quarantine inspection. For comprehensive details about these regulations, please visit the Quarantine WA website.
For safety and compliance reasons, we require that vehicles are completely free of personal items, spare parts, and dangerous goods during transportation. This policy ensures the safety of our transport process and adherence to regulatory weight limits. Loose items in vehicles can potentially cause damage or safety hazards. To facilitate a smooth and secure transport experience, please ensure your vehicle is emptied of these items before it is handed over to Auto Freight.
Auto Freight stands apart as a direct service provider, not a broker. We proudly own and operate our fleet of car carrier trucks and trailers. This direct handling of car shipping Australia-wide allows us to maintain high standards of service and ensures that every aspect of your vehicle’s transportation is managed by our skilled team.
At Auto Freight, we offer various convenient payment options to suit your needs. These include Visa, MasterCard, American Express, and Direct Deposit. For all private bookings, we require payment in advance before accepting your vehicle for transport. This policy ensures a smooth and efficient booking process, allowing us to provide you with the best possible service.
Yes, it’s important for either you or an appointed representative to be present at both the pickup and delivery of your vehicle. This presence is crucial for a couple of reasons: it allows for a comprehensive inspection of the vehicle, and it enables the safe handover of keys to our driver.
For the security of your vehicle, we strictly release it only to the individual specified in the booking. Therefore, nominating a reliable person to be present during these handovers is essential for a smooth and secure process.
Auto Freight utilizes three primary methods for successful car shipping Australia-wide, ensuring versatility and efficiency. These include transportation via specialized car carrier trailers, car-carrying rail services, and boats.
Regardless of the chosen method, our priority is the safety and security of your vehicle. We implement stringent precautions to guarantee that your vehicle is safely loaded and securely fastened, ready for its journey.
At Auto Freight, we offer flexible car transport solutions tailored to your needs. Our services include both depot-to-depot and door-to-door car transportation options.
To determine the best fit for your requirements, we encourage you to connect with our team. They will help you assess and choose the service that aligns perfectly with your transportation needs.
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